Most of us never consider the big picture of how the disaster restoration industry business models work. And for good reason\u2026 you already have plenty on your plate and no urgent need to evaluate models. But if you are managing a portfolio of properties with many locations, it is worth taking the time to step back and reflect on the big picture. Believe us when we say, there are more efficient ways to handle business interruption and disaster recovery.<\/p>\n
You may often find yourself asking why it takes so long to complete jobs and finalize claims after a loss\u2014and why there are so many annoyances along the way. The fact is that the traditional industry model has many steps based on the needs of your company, your insurer and your restoration provider.<\/p>\n
In many cases, the various players responding to a loss may have had little to no previous interaction. This slows down the initial response as emergency crews get familiar with a building and specific client expectations. It also means that all stakeholders will need time to make sure that everything is being done properly and fairly. This review and negotiation process in the middle and\/or end of a job can slow things down for weeks or even months at a time.<\/p>\n
Stephen R. Covey, the author of the bestseller, The SPEED of Trust: The One Thing that Changes Everything, said that \u201cTrust is the glue of life. It\u2019s the most essential ingredient in effective communication.\u201d Considering all of the review, negotiation and approval processes in the diagram above, it\u2019s clear that increasing trust among the parties in the claims process improves communication and saves time.<\/p>\n
The challenge, of course, is that building trust is much easier said than done; it takes communication and coordination amongst all of the parties. Most of the time, however, the various parties have little incentive to spend much time communicating and coordinating prior to a loss.<\/p>\n
When it comes to accelerating recovery time and lowering costs, trust isn\u2019t the only thing that\u2019s important. Vendor experience, specialization, capabilities, and processes are also critical. Every loss presents unique considerations and challenges. The more experienced your provider is, the more efficient the resources available in their \u201ctoolbox\u201d are likely to be. This keeps your operations going\u2026or your residents in their homes when it\u2019s safe to do so throughout the recovery and rebuild process.<\/p>\n
Ultimately, making the disaster recovery process more efficient requires preparation. And the more properties there are in play, the more opportunities there are to find efficiencies and streamline processes. Especially when trust and communication between your company and your restoration provider have been established.<\/p>\n
We build trust by always doing what\u2019s right for the customer. With our portfolio approach, we also emphasize preparation and building relationships among all key stakeholders in the claims process. This proactive approach enables us to eliminate many time-consuming steps in the recovery and rebuild processes. Clear communication and collaboration help drive continual improvements.<\/p>\n","protected":false},"author":17,"featured_media":2332,"template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"categories":[45],"tags":[],"resource-type":[48],"class_list":["post-2331","resource","type-resource","status-publish","has-post-thumbnail","hentry","category-articles","resource-type-articles"],"acf":[],"taxonomy_info":{"category":[{"value":45,"label":"All Articles"}],"resource-type":[{"value":48,"label":"Articles"}]},"featured_image_src_large":["https:\/\/firstonsite.com\/wp-content\/uploads\/header_article_storm1-1-1024x480.jpg",1024,480,true],"author_info":{"display_name":"First Onsite","author_link":"https:\/\/firstonsite.com\/author\/first-onsite\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/resource\/2331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/users\/17"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/media\/2332"}],"wp:attachment":[{"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/media?parent=2331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/categories?post=2331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/tags?post=2331"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/firstonsite.com\/wp-json\/wp\/v2\/resource-type?post=2331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}