Leaning into Technology – Benefits of Big Data

Technology is everywhere in building operation and maintenance. We’ve been programmed to believe that technology has permeated almost everything we do and how we operate. However, if you poked around a bit, or you’ve been around the industry for the past 20 years, there are some service areas that lag behind in digital transformation, especially planning, risk management, mitigation, and restoration. Big data, data intelligence, and data-driven analysis can present many opportunities. Through evaluating the restoration services for commercial properties, First Onsite has identified a crucial gap that can be filled by using data intelligence and science to solve problems faster and create greater efficiencies.

Leaning Into Tech for the restoration business means a handful of things that ultimately benefit business owners and facility managers in many ways, especially enterprise businesses with multiple assets across large geographies. In fact, building operators and owners who have not yet started the practice of LIT for their properties might take this process approach into consideration. We all need to answer the question – are we data literate? To understand if you are, check out this article about Data Literacy within your organization.

Evaluation of Current Systems – Data-Driven Opportunities

Our primary role in the services we provide is to come up with solutions and make decisions…fast. The situations we find ourselves in can be dangerous, mysterious, and require our team to implement quickly. The more information our clients and partners can provide to us from the start, the better prepared we are to fix a situation. Collecting the data upfront is imperative. In our evaluation of this approach, we realized that we could be drawing on all the data we collect to create efficiencies in our services. This includes sharing data with our clients so they can be managed through business interruption, insurance claims, and reconstruction. This data-driven approach helps us serve our clients and we are ultimately held more accountable using data to provide transparency.

Understanding the Diversity of Our Partnerships – Creating Connectivity

One of our core values at First Onsite is providing a great employee experience. Our team is everything. They work long hours in remote locations especially during storm responses and natural disasters. To best serve them, the technology we are evaluating includes how we can make their jobs less arduous for documentation, project reporting, cost estimating, and other data capture. By securing this information in real-time to a dedicated cloud repository, we save them time, energy, and frustration. The key here is to make sure our dedicated team is data-literate meaning they need to know how to collect it but also how to use it with clients, owners, brokers, risk managers, and subcontractors. This extends to all our departments at First Onsite. We need to speak the same language internally and externally when it comes to our client’s data. In drawing the connections from the collection point onsite, the insurance claims documentation process and providing that to the clients, transparency is inherently built into the process.

As Building Owners and Managers with multiple assets in a broadening geographical footprint lean into data-driven approaches, it will yield long-term benefits and positive outcomes. They should expect transparency from their restoration partners. The discovery process is especially enlightening and as industry partners, we are dedicated to sharing the data along the way.

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