Contents Restoration


Recovering Valuable Business Data to Personal Mementos

Every minute counts when it comes to content restoration. Whether your business or home has been hit by fire, flood, or another adversity, our swift response can help recover your contents.

Whether it’s old photographs, business files, disk drives and laptops, microfiches, or heirloom keepsakes, our state-of-the-art restoration process and certified specialists will get the work done, and restore your items to a safe, usable condition.

The Content Restoration Process

Our qualified teams have decades of experience supporting properties that have had their contents impacted by property damage events. Here are some of the actions you can expect from our teams when we arrive at your site.

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Content restoration inventory

We will conduct a detailed inventory of all the property involved.

Content restoration pack out

We will inspect each item and evaluate the restorability potential. We will discuss with you the cost-benefit of restoration versus replacement and help you make an informed decision.

Pack Out
Content restoration pack out 2
Pack Out

If necessary, we will carefully package and transfer your contents to our facilities and ensure you know their whereabouts at all times.

Initial cleaning
Fire Damage Soot Cleaning
Initial cleaning

Depending on the condition of the items, we’ll use a variety of techniques to remove residues from the items to further evaluate the need for more specialized processing. This could include freeze-drying, ultrasonic cleaning, air-washing, HEPA vacuuming, and ozone or hydroxyl treatments to reverse water damage and remove mould or odours.

Content restoration storage

While your property is going through mitigation, remediation and restoration, your contents will be stored safely in a climate-controlled facility.

Contents Tracking
Content restoration tracking
Contents Tracking

Using our state-of-the-art software, we can locate any item in your inventory if the need arises.

Content restoration delivery

Once everything is back to a safe and usable condition, we’ll deliver your contents back to your property.

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Let us help you prepare for the unexpected

When disaster strikes, knowing what to expect can make a world of difference. Discover what our specialists have to say about preparing for disaster, expediting recovery, and everything in between. We’re here to help, always.


First Onsite Contents Restoration Services involve restoring items and properties damaged due to disasters like floods, fires, storms, or accidents. This can range from drying out water-damaged documents to cleaning soot-covered furniture, removing mold from photos, and restoring damaged electronic devices, thumb drives, computers, soft goods, televisions, and more.

Anyone dealing with damaged items or property due to unexpected disasters can benefit from these services. This includes, but is not limited to: homeowners, renters, businesses, insurance companies, schools, universities, government institutions, real estate companies, and those in the hospitality industry.

First Onsite has an emergency call centre available 24/7. The actual time a team comes to your business or home may vary depending on the type and level of the event and other considerations.

While many items can be restored, it depends on the damage extent and type. However, items significantly damaged by fire, contaminated by biohazardous materials, mould, or damaged beyond repair might not be restorable. Each case is unique, and a professional assessment by First Onsite teams will be necessary to determine what can be salvaged. For anything that may be unsalvageable, we can provide assistance with creating an inventory for insurance carrier requirements.

The process can vary based on the type of damage and items involved. Generally, it includes taking an inventory of the damaged items, and then determining if they need to be packed out or can be restored on site. Then, the process of cleaning can take place; once cleaning and restoration have been completed, any items that were packed out are returned to the property.

The length of the restoration process can vary based on the extent of the damage and the quantity and type of items involved.