How Restoration Companies Respond To Disaster Recovery

Fire. Flooding. Storms. Natural Disasters. These events can bring business operations to a screaming halt. Getting a business up and running as quickly as possible is always our goal. How do we do it? Careful preparation and building relationships long before the storm hits.

Being prepared means taking a proactive approach prior to storms or natural disasters.

There are five key pieces:

1. Form partnerships with national accounts
2. Build trust and gain commitment from clients by understanding client expectations
3. Follow storm progression using V-Alert and communicate with clients in the eye of the storm
4. Identify relief points and organize assets as the storm evolves
5. Setup localized command centers and mobilize crews once it is safe

Forming Partnerships and Understanding Client Expectations

Understanding the client’s expectations long before a storm even hits an area is critical when it comes to proper response. Once we form a partnership with a client, we are committed to helping them every step of the way by supplying the resources necessary to get them up and running should a disaster strike. It’s important to note that we always give our clients first priority when the worst happens. Through the chaos, we bring a rapid and powerful response to get our clients back to business and back to life.

Identifying Client Exposure Using Monitoring and Mobilization

We continuously monitor weather data to predict and follow weather events. When weather predictions become more accurate, we are able to mobilize equipment and crews from our response centers. When most people move to safety, we set up command centers as close as safely possible to the impact point, while communicating with our clients every step of the way. The moment the storm passes, our crews take action. Critical decisions are made, bringing the right resources required to restore business operations quickly.

About the Author:

Matt Wenstrom est vice-président exécutif chez FIRST ONSITE, responsable de la supervision de l’équipe nationale des catastrophes ainsi que du territoire de la côte Est ainsi que des efforts de vente. La carrière de Matt a d’abord commencé comme athlète professionnel, jouant au basketball à la fois dans la NBA et la Ligue européenne, mais il met maintenant à profit toutes ses compétences de cohésion d’équipe « hors du terrain » pour la restauration et la construction. Fort de plus de 18 ans d’expérience dans l’industrie, Matt comprend bien les rouages de la restauration après sinistre et ce qu’il faut pour soutenir les entreprises et les gens en cas de catastrophe.