The Only Restoration Company You’ll Ever Need
With decades of expertise, unmatched agility, and the scalability for any job, we have everything it takes to be your single-source restoration partner.
We are FIRST ONSITE, a leading restoration and property reconstruction company serving North America and beyond. We’re proud to provide the highest-quality remediation, restoration, and reconstruction services for essential industries of every kind: from healthcare and education, to commercial and residential. Our local, dedicated operations are backed by extensive national resources, so that we can be first to arrive and first to make a difference for businesses, homeowners and communities. Our speed, scope, and scale are unmatched, but it’s our people that make the real difference. With a commitment to excellence, service, and doing the right thing, we’ll get you back to work and life. No matter what.
We help you Restore, Rebuild and Rise.
When disaster strikes, you need a rapid response from a partner with the skills and experience to handle any type of unexpected event. Our comprehensive coverage means we can be there whenever, wherever, and however you need us. But we’re more than just a property restoration powerhouse—we’re a team of people dedicated to doing good and doing the right thing.
The Best People & Service
Our people are our biggest strength. What sets us apart are the highest possible standards for professionalism, workmanship, and commitment to our values.
Every project is led by experts who provide local, personalized service, and unparalleled communication, including daily field reports that keep you up to date at every step of the way.
Restoration Industry Leader
With our unmatched range of services, coverage, resources, and experience, we are proud to be a leading North American property restoration powerhouse—and, the only partner you’ll ever need to Restore, Rebuild, and Rise.
24/7 Emergency Service
Our 24/7, 365 emergency response means we’re always here for you, no matter what. With direct, local service backed by national-level support and vast resource access, we can act rapidly in response to unexpected events and disasters of every kind.
Dedicated Industry & Service-Line Expertise
Our specialized professionals understand your unique business and industry, so that we can create custom plans tailored to your needs. With a focus on speed, efficiency and minimizing interruptions, we will do everything it takes to get your work and life back to normal.
Committed to Safety
A focus on safety grounds everything we do. We implement site-specific trainings on every project, and implement safety methods according to industry and government safety standards. We are also insured and bonded for your protection.
We are more than just a property restoration powerhouse. We’re a team of people dedicated to doing good and making a difference in lives across North America. Caring for each other, supporting those in need within our communities, and exploring how we can reduce the environmental impacts of our work are just a few examples of how we live our values.
Our passion for doing good while doing good work is deeply woven into who we are. The way we express our values takes on many forms, and we encourage every team member to find their own way to serve and give back. We believe that every act of kindness—large or small—makes a difference, enriches lives, and helps us build a better world together.
Sense of Urgency
We move quickly to support our customers and each other, anytime, anywhere, and without hesitation. We know that our team members count on us, and so we are responsive when they reach out for help.
Gather & Grow Talent
We know that our success is based on our people. We make it a priority to coach, teach, and mentor to ensure our teams are developing, growing, and the right people want to join our journey.
We take ownership of the business and do what we say we will do. We hold each other and our external partners to the highest standards of performance. We treat each other with respect and operate with the highest ethical standards.
Do the Right Thing
We take pride in working safely, while consistently doing the right thing by our teammates, our customers, and our company with integrity and trust.
We work hard, have fun, and make friends along the way. We value life outside of work and in our communities. We take pride in our accomplishments and celebrate our success.
In times of crisis, we are first to answer the call and be there for clients when they need us most. Find out how we’ve made a difference and set new industry standards for our client partners.
We go beyond simply getting the job done. By taking the time to truly understand each client’s unique needs, we act with compassion while delivering service that helps clients rise above. Find out how we did both while helping Mercy Housing recover from tornadoes in Missouri.
In 2019, we became part of FirstService Corporation, North America’s leader in the essential property services sector. The companies of FirstService Corporation are leaders in their respective industries, united by a commitment to provide the highest levels of service and value for the customers and clients they serve.
Caring for each other, supporting those in need within our communities and exploring how we can reduce the environmental impacts of our actions are just a few examples of how we demonstrate our Social Purpose. Our expression of our Social Purpose takes on many forms, and we encourage all of our team members to find their Social Purpose in a way that’s meaningful to them. Our passion for doing good while doing good work is deeply woven into the fabric of FirstService. We share the belief that all acts of kindness — large and small — enrich our lives and help us contribute to a better world.
Jeff brings over 25 years’ experience to his role as Global CEO of FIRST ONSITE. Jeff uses his extensive executive leadership, disaster recovery and management expertise to provide a global perspective for the U.S. and Canada leadership teams. With a focus on strategic planning, operational excellence and business development, Jeff has taken organizations from one to over 4,000 employees and from a single location to more than 75 strong. This leadership and industry expertise helps leaders advance the company’s accelerated growth plans while continuing to deliver exceptional team member and customer experiences.
Stacy is the founder of FIRST ONSITE and a member of the Global executive leadership team and brings nearly 30 years of disaster restoration expertise to his role. As a well-known leader in the industry, Stacy’s vision, track record of success, and hands-on leadership approach paves the way for a results-driven business. He leads the Global Sales team and plays a critical role in leading day-to-day operations.
Dave joined FIRST ONSITE in July 2009 as a member of the Board of Directors. He was appointed Chief Executive Officer in August 2010. He has extensive expertise in organizational management, with a focus on the integration of entrepreneurial businesses. He has held senior leadership positions in the property and furniture restoration industry for more than 30 years.
Matt has been with FIRST ONSITE since 2007 as the Vice President of Sales, managing the national sales effort. Matt began his career as a Client Manager for Bank of America, managing top tier clients and honing his customer service skills. With a strong foundation of business and customer service, he entered the restoration industry in Texas and learned all aspects of the restoration business from the ground up. Today the National team benefits from Matt’s extensive industry knowledge and commitment to delivering an exceptional customer experience—every time.
Chris Troy is an attorney by trade. He spent more than 30 years assisting his domestic and international insurance and reinsurance company clients in resolving coverage disputes, the overwhelming majority of which involved losses at commercial and industrial facilities in the U.S. and abroad. Representative losses include fire, explosion, collapse, construction defect, equipment failure, design error, and natural catastrophe, in all manner of commercial and industrial facilities. The coverage analyses typically included an assessment of the restoration work performed post-loss to mitigate the exposure, repair or replace the damaged property, and return operations at the policyholder’s facility to pre-loss condition.
Brian has been a member of the Executive Team for 14 years. With over 24 years of experience in the restoration and reconstruction business, Brian understands the technical nuances of the business and can easily communicate the important aspects of any job. He is responsible for establishing the policies and procedures which allow our branch and regional leaders to achieve their goals with consistency and ensures that we are delivering exceptional experiences to our customers. Brian is also responsible for the oversight of our Fleet, Logistics, and Purchasing teams for the U.S.
John brings 21 years of experience in the service industry to FIRST ONSITE. His extensive background includes working with clients from various industry sectors such as health care, higher education, property management, schools, and municipalities. John works directly with the Executive Team to develop education and training programs to help our sales teams better serve our clients. He drives his team to success by emphasizing the need to deliver excellent service—providing superior experiences for our customers through timely, accurate and detailed documentation.
Chris joined FIRST ONSITE in 2008 as National Account Manager prior to his move to Vice President of National Sales. Utilizing his extensive experience, Chris has worked alongside major national brands such as Coca-Cola and Proctor and Gamble—gaining invaluable experience in staff and account management. He has enjoyed 10 plus years of experience in the restoration and reconstruction industry and utilizes his foundation of large-scale account management in his daily practices.
Bud has 15 years of experience in the restoration and reconstruction industry. His time with FIRST ONSITE has spanned many roles—from National Project Director to on-site Project Management. He understands the technical nuances of the business and can easily communicate all aspects of any job. Bud’s diverse background allows him to easily handle projects from any industry sector. He works directly with the Executive team to develop education and training programs to help new and prospective clients save time and make better decisions in times of disaster.
Billy is a respected veteran of the commercial and large loss restoration business and has led restoration responses across North America for more than 20 years. He has aided efforts in every major hurricane in the U.S. from the past decade, including Hurricanes Katrina and Ike, in addition to Canadian disasters such as the Fort McMurray wildfires in 2016 and the Goderich, Ontario F3 tornado in 2011.
Find out how our leading North American restoration services can help you rise above.