The Only Restoration Company You’ll Ever Need
With decades of experience, unmatched agility, and the scalability for any job, we have everything it takes to be your single-source restoration partner.
We are FIRST ONSITE, a leading restoration and property reconstruction company serving North America and beyond. We’re proud to provide the highest-quality remediation, restoration, and reconstruction services for essential industries of every kind: from healthcare and education, to commercial and residential. Our local, dedicated operations are backed by extensive national resources, so that we can be first to arrive and first to make a difference for businesses, homeowners and communities. Our speed, scope, and scale are unmatched, but it’s our people that make the real difference. With a commitment to excellence, service, and doing the right thing, we’ll get you back to work and life. No matter what.
We help you Restore, Rebuild and Rise.
When disaster strikes, you need a rapid response from a partner with the skills and experience to handle any type of unexpected event. Our comprehensive coverage means we can be there whenever, wherever, and however you need us. But we’re more than just a property restoration powerhouse—we’re a team of people dedicated to doing good and doing the right thing.
The Best People & Service
Our people are our biggest strength. What sets us apart are the highest possible standards for professionalism, workmanship, and commitment to our values.
Every project is led by experienced team members who provide local, personalized service, and unparalleled communication, including daily field reports that keep you up to date at every step of the way.
Restoration Industry Leader
With our unmatched range of services, coverage, resources, and experience, we are proud to be a leading North American property restoration powerhouse—and, the only partner you’ll ever need to Restore, Rebuild, and Rise.
24/7 Emergency Service
Our 24/7, 365 emergency response means we’re always here for you, no matter what. With direct, local service backed by national-level support and vast resource access, we can act rapidly in response to unexpected events and disasters of every kind.
Dedicated Industry & Service-Line Experience
Our specialized professionals understand your unique business and industry, so that we can create custom plans tailored to your needs. With a focus on speed, efficiency and minimizing interruptions, we will do everything it takes to get your work and life back to normal.
Committed to Safety
A focus on safety grounds everything we do. We implement site-specific trainings on every project, and implement safety methods according to industry and government safety standards. We are also insured and bonded for your protection.
We are more than just a property restoration powerhouse. We’re a team of people dedicated to doing good and making a difference in lives across North America. Caring for each other, supporting those in need within our communities, and exploring how we can reduce the environmental impacts of our work are just a few examples of how we live our values.
Our passion for doing good while doing good work is deeply woven into who we are. The way we express our values takes on many forms, and we encourage every team member to find their own way to serve and give back. We believe that every act of kindness—large or small—makes a difference, enriches lives, and helps us build a better world together.
Sense of Urgency
We move quickly to support our customers and each other, anytime, anywhere, and without hesitation. We know that our team members count on us, and so we are responsive when they reach out for help.
Gather & Grow Talent
We know that our success is based on our people. We make it a priority to coach, teach, and mentor to ensure our teams are developing, growing, and the right people want to join our journey.
We take ownership of the business and do what we say we will do. We hold each other and our external partners to the highest standards of performance. We treat each other with respect and operate with the highest ethical standards.
Do the Right Thing
We take pride in working safely, while consistently doing the right thing by our teammates, our customers, and our company with integrity and trust.
We work hard, have fun, and make friends along the way. We value life outside of work and in our communities. We take pride in our accomplishments and celebrate our success.
In times of crisis, we are first to answer the call and be there for clients when they need us most. Find out how we’ve made a difference and set new industry standards for our client partners.
We go beyond simply getting the job done. By taking the time to truly understand each client’s unique needs, we act with compassion while delivering service that helps clients rise above. Find out how we did both while helping Mercy Housing recover from tornadoes in Missouri.
In 2019, we became part of FirstService Corporation, North America’s leader in the essential property services sector. The companies of FirstService Corporation are leaders in their respective industries, united by a commitment to provide the highest levels of service and value for the customers and clients they serve.
Caring for each other, supporting those in need within our communities and exploring how we can reduce the environmental impacts of our actions are just a few examples of how we demonstrate our Social Purpose. Our expression of our Social Purpose takes on many forms, and we encourage all of our team members to find their Social Purpose in a way that’s meaningful to them. Our passion for doing good while doing good work is deeply woven into the fabric of FirstService. We share the belief that all acts of kindness — large and small — enrich our lives and help us contribute to a better world.
Jeff brings over 25 years’ experience to his role as Global CEO of FIRST ONSITE. Jeff uses his extensive executive leadership, disaster recovery and management specialization to provide a global perspective for the U.S. and Canada leadership teams. With a focus on strategic planning, operational excellence and business development, Jeff has taken organizations from one to over 4,000 employees and from a single location to more than 75 strong. This leadership and industry specialization helps leaders advance the company’s accelerated growth plans while continuing to deliver exceptional team member and customer experiences.
As Chief Revenue Officer, Mark is responsible for sales, marketing, and business development for FIRST ONSITE’s US operations. He brings more than three decades of experience in the insurance industry with such companies as Zurich Financial Services, York Risk Services Group, and most recently as the Chief Revenue Officer at Distinguished Programs. Mark’s established business relationships will benefit FIRST ONSITE as he delivers multi-million-dollar growth. He is an experienced leader who relies heavily on his collaborative leadership style to build relationships with clients, vendor partners, and internal team members at all levels of the organization.
Dave joined FIRST ONSITE in July 2009 as a member of the Board of Directors. He was appointed Chief Executive Officer in August 2010. He has extensive experience in organizational management, with a focus on the integration of entrepreneurial businesses. He has held senior leadership positions in the property and furniture restoration industry for more than 30 years.
Matt has been with FIRST ONSITE since 2007 as the Vice President of Sales, managing the national sales effort. Matt began his career as a Client Manager for Bank of America, managing top tier clients and honing his customer service skills. With a strong foundation of business and customer service, he entered the restoration industry in Texas and learned all aspects of the restoration business from the ground up. Today the National team benefits from Matt’s extensive industry knowledge and commitment to delivering an exceptional customer experience—every time.
Bud has 15 years of experience in the restoration and reconstruction industry. His time with FIRST ONSITE has spanned many roles—from National Project Director to on-site Project Management. He understands the technical nuances of the business and can easily communicate all aspects of any job. Bud’s diverse background allows him to easily handle projects from any industry sector. He works directly with the Executive team to develop education and training programs to help new and prospective clients save time and make better decisions in times of disaster.
Billy Short II
Billy is a respected veteran of the commercial and large loss restoration business and has led restoration responses across North America for more than 20 years. He has aided efforts in every major hurricane in the U.S. from the past decade, including Hurricanes Katrina and Ike, in addition to Canadian disasters such as the Fort McMurray wildfires in 2016 and the Goderich, Ontario F3 tornado in 2011.
Chris joined FIRST ONSITE in 2008 as National Account Manager prior to his move to Vice President of National Sales. Utilizing his extensive experience, Chris has worked alongside major national brands such as Coca-Cola and Proctor and Gamble—gaining invaluable experience in staff and account management. He has enjoyed 13 plus years of experience in the restoration and reconstruction industry and utilizes his foundation of large-scale account management in his daily practices.
With over 30 years of restoration experience, Sam has served as an umpire on several large and complex cases. Sam is a Certified Restorer, Past President of the Restoration Industry Association, and former Vice President of the Indoor Air Quality Association. Sam is also a former First Assistant Chief and a lifetime member of the Bethesda Chevy Chase Rescue Squad. In 2005 and 2009, Mr. Bergman was presented the Phoenix Award of Excellence and Innovation in Restoration by the RIA. In addition, Sam currently serves as Vice Chairman of the Board of Directors and Chairman of the Quality, Safety, and Professional Affairs Committee at National Rehabilitation Hospital, MedStar Health.
Karla joined Interstate Restoration (now FIRST ONSITE) in 1998 as a vice president responsible for business development. Throughout her early years, she served on the executive team and managed a growing team of sales representatives. She has 30+ years of experience working with and serving the insurance industry as well as assisting commercial clients in their disaster recovery efforts. In her current role as Executive Vice President of Hospitality and Multifamily, she is responsible for the overall sales leadership, execution, and strategic planning for these practices across North America.
Chris Troy is an attorney by trade. He spent more than 30 years assisting his domestic and international insurance and reinsurance company clients in resolving coverage disputes, the overwhelming majority of which involved losses at commercial and industrial facilities in the U.S. and abroad. Representative losses include fire, explosion, collapse, construction defect, equipment failure, design error, and natural catastrophe, in all manner of commercial and industrial facilities. The coverage analyses typically included an assessment of the restoration work performed post-loss to mitigate the exposure, repair or replace the damaged property, and return operations at the policyholder’s facility to pre-loss condition.
An Engineer by trade, Greg brings over 30 years of experience in the highly protected risk (HPR) insurance industry. His extensive experience as a property risk engineer and insurance broker offers a unique and valuable perspective to the team and his clients. As Executive Vice President – Industrial/Manufacturing, Greg is dedicated to working with global clients to better understand their property risks and identifying how those risks are best planned for, managed, and mitigated in the event of a loss.
Brian has been a member of the Executive Team for 14 years. With over 24 years of experience in the restoration and reconstruction business, Brian understands the technical nuances of the business and can easily communicate the important aspects of any job. He is responsible for establishing the policies and procedures which allow our branch and regional leaders to achieve their goals with consistency and ensures that we are delivering exceptional experiences to our customers. Brian is also responsible for the oversight of our Fleet, Logistics, and Purchasing teams for the U.S.
Brett has been in the industry for over 20 years, growing and cultivating our national account base of hospitality clients. As Senior Vice President of Hospitality, Brett will lead the team with a goal to grow and expand FIRST ONSITE’s hospitality practice and increase market share.
Jason Bolin is the Senior Vice President of Healthcare Sales at First Onsite. He has been in the restoration industry for 25 years and has always had a passion for the Healthcare practice. Jason was on the operational side of the industry for most of his career which enabled him to become familiar with hospital operations and the attention to detail that is necessary to ensure occupant safety while performing work in a Healthcare facility.
Jeff has been in the relationship business for more than 25 years. Jeff’s primary responsibilities at FIRST ONSITE are to strategically grow relationships and manage clients’ needs. While Jeff has only been in the restoration and reconstruction business for 2 years, he understands the technical nuances of the business and can easily communicate the important aspects of any project. Jeff drives key initiatives for his team to follow delivering an excellent customer
experience. Jeff handles a diverse portfolio within many industry sectors including automotive dealerships, large-box retail, movie theatres, and retirement/assisted living homes.
Kristy brings 20+ years of experience to the industry and has extensive knowledge and connections within the Facilities Management practice. As the Senior Vice President of the Facilities Management practice, Kristy is responsible for the overall sales leadership, execution, and strategic planning across North America. She also services clients in many other practices including insurance, retail, hospitality, manufacturing, and multifamily.
Nathan Goodell has spent the entirety of his 22-year career in the insurance industry. He spent the first 17 years in the commercial large loss world as an independent adjuster handling daily claims as well as working several catastrophe events and later as a senior leader of an IA firm. His experience in the adjustment world gives him an understanding of the challenges faced by the IA world and the needs of the insurance carriers during the claims process. After working in the IA world, he moved into wholesale brokerage, working with a large property placement team. This claims knowledge combined with the insight gained working with various underwriters in the wholesale brokerage space gives him unique insight into the effects of the claims process on the insured and carriers from both the claims and underwriting perspectives.
Paul brings over 30 years of experience to his role as Senior Vice President of Industrial & Manufacturing Sales. He has extensive experience in providing executive leadership in global sales of restoration, loss prevention engineering and risk management consulting services which provides a unique perspective for the First Onsite leadership team. He has led a global sales team with a demonstrated history of delivering results and providing strategic solutions to his customers and teams. He is skilled at business development and relationship management and remains focused on communication, collaboration, critical thinking, strategic vision, and building long-lasting and productive relationships.
Amanda has been in the Multifamily Industry for almost 25 years. She began her career onsite as a property manager and moved into a regional role years later. Amanda transitioned to the vendor side a little over 10 years ago as a Regional Sales Manager at Scentair and Director of Sales at Elite Flooring. Throughout her career in Multifamily she experienced dozens of property losses and understands the client needs from both owner and vendor perspectives.
David Heitman is the Executive Vice President, Client Solutions of First Onsite Property Restoration. As a 25+year industry veteran of emergency commercial and residential disaster restoration. Through strategic partnerships within the restoration community and David’s entrepreneurial acumen, David has created exponential growth over the last 7 years and continues to drive growth for First Onsite. David cares deeply for the teams that work with him and is committed to both the business and individuals’ success. He has served on various industry and community boards.
-Managed, mitigated, and restored large losses in excess of $30 million
-Started business and grew to 6 Midwest offices with over 100 full-time staff
-Awarded service awards from industry vendor partners
Find out how our leading North American restoration services can help you rise above.