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Privacy Policy

FIRST ONSITE Privacy Policy

Last Updated: May 31, 2022

FIRST ONSITE PROPERTY RESTORATION respects your privacy. References in this Privacy Policy to “FIRST ONSITE,” “we,” “us,” and “our” are references to the entity responsible for the processing of your personal information, which generally is the entity that obtains your personal information.

This Privacy Policy applies to the personal information we obtain through our websites and social media pages (“Online Channels”); offline collection in connection with sales, marketing and partners (“Offline Channels”); and third-party sources, including ad networks (collectively, the “Channels”).T

This Privacy Policy describes the types of personal information we obtain through the Channels, how we may use that personal information, with whom we may share it and how you may exercise your rights regarding our processing of the information.

The Privacy Policy also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices.

The Online Channels may provide links to other third-party websites and features, or contain third-party cookies, that are not owned or controlled by FIRST ONSITE PROPERTY RESTORATION. We are not responsible for the privacy practices of third parties, which are subject to their respective privacy policies.

Some examples of third-party websites and features include, but are not limited to, Google Analytics, Crazy Egg, Hotjar, and Vimeo which use cookies and similar technologies to collect data (such as IP addresses) to evaluate use of and interaction with the Online Channels. You may learn about their respective advertising features by following the hyperlinks above.

Personal Information We Obtain

We may obtain personal information through the Channels. The types of personal information we may obtain include, without limitation:

  • Contact information (such as name, phone and fax number, email and postal address) for you;
  • Biographical and demographic information (such as name, email, company name, job title/position and detailed information about your request);
  • Location data (such as data derived from your IP address, country and zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
  • Contact information you provide about other people you would like us to contact;
  • Clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites that we obtain through the use of cookies, web beacons and similar technologies; and
  • Other personal information contained in content you submit to us (such as through our variety of Contact web forms, Blog signup and Guide Download Forms).

Please note that providing personal information to us is voluntary on your part. If you choose not to provide us certain information, we may not be able to offer you certain products and services and you may not be able to access certain features of the Online Channels.

Cookies and Similar Technologies

We may send text files (e.g., “cookies” or other cached files) or images to your web browser. Such text files and images are used for technical convenience to store information on your computer. For instance, we may use a session cookie to store form information that you have entered so that you do not have to enter such information again. We may use information stored in such text files and images to customize your experience on this website and to monitor use of this website. We may also allow third parties to use cookies and collect information about your activities over time and across the Internet, including to suggest products or services which they determine you may be interested in receiving.

You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies, you may not be able to access certain parts of this website. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit the website, what pages they visit when they do so, and what other websites they visited prior to visiting our website. Google Analytics may collect your IP address, data related to the device/browser you are using, and other information about your use of our website. Google Analytics’ data practices are governed by the Google Analytics Terms of Service and the Google Privacy Policy, as they may be amended from time to time. You can view the Google Privacy Policy here:

How We Use Personal Information

We may use the personal information we obtain to:

  • Provide and administer our products and services;
  • Communicate about and administer our products, services, events, programs and promotions (such as by sending alerts, promotional materials, newsletters and other marketing communications);
  • Engage in ad retargeting and evaluate the effectiveness of our marketing efforts (including through our participation in ad networks);
  • Provide customer support;
  • Process, evaluate and respond to requests and inquiries;
    Create, administer and communicate with you about your account;
  • Conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
  • Conduct investigations and comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies and terms (such as this Privacy Policy); and
  • Maintain and enhance the safety and security of our products, services, Online Channels, network services, information resources and employees.

We may combine personal information we obtain through Online Channels with information we obtain through Offline Channels, as well as other information, for the purposes described above. We may anonymize or aggregate personal information and use it for the purposes described above and for other purposes to the extent permitted by applicable law. We also may use personal information for additional purposes that we identify at the time of collection. We will obtain your consent for these additional uses, to the extent required by applicable law.

Personal Information Sharing

We do not sell or otherwise disclose personal information about you except as described here or as set forth in our Privacy Policy, existing at the time of collection.

We may share personal information within our company for the purposes described in this Privacy Policy.

We may disclose personal information about you: (1) if we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or, (6) otherwise with your consent.

We reserve the right to transfer to relevant third parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business combination. In such case, we will require the relevant third parties to provide comparable levels of protection as we provide with respect to the information we share.

Your Choices

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, limit the communications you receive from us or submit a request, please contact us as specified in the How to Contact Us section of this Privacy Policy.

How We Protect Personal Information Transmission

We maintain administrative, technical and physical safeguards, consistent with legal requirements where the personal information was obtained, designed to protect against unlawful or unauthorized destruction, loss, alteration, use or disclosure of, or access to, the personal information provided to us through the Channels.  While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented.  Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.

Retention of Personal Information

To the extent permitted by applicable law, we retain personal information we obtain about you as long as: (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Policy or (2) we have another lawful basis, stated in this Privacy Policy or at the point of collection, for retaining that information beyond the period for which it is necessary to serve the original purpose for obtaining the personal information.

How to Contact Us

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences, please contact us: marketing@firstonsite.com.