Canada Privacy Policy – .ca
Privacy Policy Last Updated: August 30, 2024
FirstOnSite Restoration Ltd., doing business as FIRST ONSITE PROPERTY RESTORATION (“FIRSTONSITE”, “we,” “us,” or “our”), cares about your privacy and recognizes the importance of protecting your Personal Information. This Privacy Policy describes the kind of information we may collect during your visit to our websites located at https://firstonsite.com/, use our mobile applications (collectively, the “Websites”), and during any other interactions you may have with us in connection with our business (collectively, the “Services”). The Privacy Policy also describes how we use, safeguard, retain, disclose, and otherwise process your Personal Information, and your options with respect to that information. If you are a resident of the Province of Quebec, please refer to our Privacy Policy for Quebec residents here .
We may modify this Privacy Policy at any time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. We will provide you with advanced notice by the email or telephone number which we have on file or through a notice on our Websites if we make any material changes to how we collect, use or disclose your Personal Information. If you continue to access or use our Websites after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.
View our Website Terms of Use (Canada) here.
Personal Information
We collect, use and disclose various types of Personal Information. For the purposes of this Privacy Policy, “Personal Information” means information about an identifiable individual. It does not include de-identified or aggregate information or certain publicly available information.
Your Consent
BY PROVIDING YOUR PERSONAL INFORMATION TO US, YOU ARE CONSENTING TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET OUT IN THIS PRIVACY POLICY.
In addition, we may provide you with real-time disclosures or additional information about the personal information handling practices of specific parts of our Services. Such notices may supplement this Privacy Policy or provide you with additional choices about how we process your Personal Information. We may use and disclose your Personal Information in accordance with the consent that you provide, whether explicit or implied, and in accordance with applicable privacy laws.
Form of Consent
When we collect, use or disclose your Personal Information, we will generally obtain your consent. Most of the time, we will obtain your consent before or at the same time we collect your Personal Information. In some instances, however, we may seek your consent after we have collected your Personal Information if we wish to make an additional use or disclosure of your Personal Information where we do not already have your consent for that new use or disclosure.
Depending on the circumstances, your consent may be express or implied. Express consent would arise if you specifically consented to a particular use or other processing of your Personal Information. Express consent can be given orally, electronically or in writing.
Implied consent can be inferred from the circumstances and, in particular, where the uses, disclosures, or other processing activities are readily apparent at the time we collect the Personal Information. For example, if you send us an email requesting certain information, we will use the email address in your email to send you the requested information without asking you if we can use the email address for that purpose; your consent will be implied in those circumstances. As well, we will assume your consent to the collection, use, disclosure, or other processing of your Personal Information for a particular purpose if you voluntarily provide the information for that purpose.
This Privacy Policy also describes certain instances in which we may collect, use, disclose, or otherwise process your Personal Information. By providing Personal Information in connection with the Services, we will assume that you have consented to the collection, use and disclosure of Personal Information in accordance with the terms set out in this Privacy Policy, unless you inform us otherwise. For greater certainty, if you do not consent to certain collection, use and disclosure of your Personal Information, it may limit the manner in which you can make use of the Services and to otherwise interact with us.
Certain Personal Information We Collect, from Where We Collect It, Why We Collect It, and with Whom We Share It
The following chart describes certain categories of Personal Information we may collect about you; and, for each category, where and why we collect it, and the categories of entities with which we may share your Personal Information.
| Categories of Personal Information | Categories of Sources | Purpose(s) for Collection of Personal Information | Categories of Third Parties with Which Personal Information is Shared for a Business Purpose |
|---|---|---|---|
| Personal Identifiers – such as name, postal address, Internet Protocol address, email address, social insurance numbers, emergency contact information, or other similar identifiers | -Individuals directly. -Insurance companies. | -Providing products and services. -Responding to consumer inquiries. -Marketing. -Security processes. -Human resources functions. -Recruiting. -Restoration of property. -Insurance claims and claims assessment. | Service providers (vendors that provide services to us in connection with the operation of our business, and can include vendors that process payments, perform human resources functions, verify customer information, manage customer information, provide security services, cloud-based data storage, host our webpage and assist with other IT-related functions, advertising and marketing our products and services and those of our affiliates, provide analytics information, facilitate conferencing, legal and accounting services, among other business functions) Insurance companies and adjusters Employee benefits administrators and providers |
| Property and damage including photos | -Individuals directly. -Insurance companies and adjusters. -Onsite evaluation. | Restoration of property Insurance claims and claims assessment | Service providers (cleaning, restoration and construction services, job cost estimator and job tracking tools) Insurance companies and adjusters |
| Sensitive information – such as gender, age, disability status, pregnancy status, citizenship, medical condition, physical or mental disability | -Employees. | Human resources functions | Service providers |
| Professional or Employment information- such as information about past employers, work history, skills, educational background, and references | -Job applicants. -Employees. -Recruiting agencies or platforms. -Referral sources. | Human resources functions Recruiting | Service providers |
| Commercial information – such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | -Individuals interacting with our website and mobile apps. | Providing products and services Internet marketing | Service providers |
| Internet or other electronic network activity information, including browsing and search history | -Individuals interacting with our website and mobile apps. -Employees. | Security processes Providing products and services Internet marketing | |
| Education information | -Job applicants. -Employees. -Recruiting agencies or platforms. -Referral sources. | Human resources functions Recruiting | Service providers |
| Audio information | -Individuals who call our customer service line. | Quality assurance and training |
Service Providers
We may engage certain service providers located in the US and Canada. Those service providers may provide services to us to assist us in our activities such as [insert examples here]. Other service providers may provide services directly to you at our request. As such, it may be necessary to share your Personal Information to these service providers. Some instances where we may provide your Personal Information to a service provider are set out in the chart above.
We will take steps to ensure that these service providers use and disclose your Personal Information only as necessary to provide the services, and that they will adhere to the terms of this Privacy Policy.
Storage and Processing Information Outside Canada
Certain of our affiliated companies and third-party service providers are located in the United States. As such, we may transmit your Personal Information to our affiliated companies and to third parties who are located outside of Canada to assist us in the operation of our business. By providing Personal Information to us, you are consenting to the delivery and the storage, processing and handling of your Personal Information outside of Canada. Please note that many governments around the world can require that organizations under their jurisdiction deliver information, including Personal Information, that is in the control of that organization to the government.
Marketing
With respect to each of the categories of Personal Information we collect as noted in the chart above, we may use your Personal Information to market products and services that we think may be of interest to you, including our own products and services, as well as those of our affiliates and other third parties in accordance with applicable privacy and anti-spam laws.
Additional Information Regarding Our Collection, Use and Sharing of Personal Information
Privacy law permits or requires the collection, use and disclosure of Personal Information without the knowledge or consent of the individual in certain circumstances. We reserve the right to collect, use and disclose your Personal Information in these circumstances without your knowledge or consent, including in one or more of the following circumstances:
- In order to comply with and/or enforce our legal rights and obligations: We and our Canadian and US service providers may provide your Personal Information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
- In the context of a merger, bankruptcy or corporate reorganization: We may disclose and transfer your personal information to a subsequent owner, co-owner, or operator of FIRSTONSITE, or in connection with a merger, consolidation, restructuring, the sale of all or substantially all of our interests and/or assets (i.e., a bankruptcy proceeding), or other corporate change. We will notify you with any choices you may have regarding your personal information when we are engaged in a merger, bankruptcy, or corporate reorganization.
- Where we believe in good faith that an applicable law requires it, to respond to an emergency, or otherwise protect the rights, property, safety, or security of our business, third parties, visitors to our Websites, or the public.
We may monitor your use of our Websites to ensure the proper use and operation of the same and your compliance with any Terms of Use related to our Websites or other related agreements and in connection with the protection of the security and safety of our business, computer systems, software, Personal Information and other data.
We may also share Personal Information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.
Our Use of Cookies and Analytics
We and our third-party service providers may send text files (e.g., “cookies” or other cached files) or images to your web browser. Such text files and images are used for technical convenience to store information on your computer. For instance, we may use a cookie to store form information that you have entered so that you do not have to enter such information again. We may use information stored in such text files and images to customize your experience on our Websites and to monitor the use of our Websites, including site traffic, to determine information about your devices and internet connection, including your IP address, operation system and browser type, to convey useful information about your interests and to personalize any future visits you make to our Websites. This helps us to improve our Websites and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns;
- Store information about your preferences, allowing us to customize our Websites according to your individual interests;
- Speed up your searches; and
- Recognize you when you return to our Websites.
You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies, you may not be able to access certain parts of our Websites. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.ca/choices/
Google Analytics
We use Google Analytics to evaluate the use of our Websites. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit the Websites, what pages they visit, when they do so, and what other websites they visited prior to visiting our Websites. Google Analytics may collect your IP address, data related to the device/browser you are using, and other information about your use of our Websites. Google Analytics provides us with statistical information about the use of our Websites. We use this information to understand our visitors and to improve the Websites. We cannot associate any of this information with any particular visitor.
Google Analytics collects information on your activities on our Websites and may associate it with other information that they may have collected and they may use all of this information for their own business purposes. See https://policies.google.com/technologies/partner-sites for more information on Google’s privacy practices with respect to websites that use Google services or to opt-out of the use of Google Analytics.
Links to Third Party Websites and Social Media Platforms
The Websites may present links to other websites. We provide links to third party websites as a convenience to users and these links are not intended as an endorsement of, or referral to such linked websites. You should be aware that operators of linked websites may also collect your personal information and information generated through the use of cookies when you link to their websites. FIRSTONSITE is not responsible for how such third parties collect, use or disclose your Personal Information, so it is important to review their privacy policies and terms of use before providing them with your Personal Information.
Do Not Track
“Do Not Track” is a privacy preference that users can set in certain web browsers. We do not comply with automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.
Personal Information of Minors
Our products and services are not directed to minors under the age of 13, and we do not knowingly collect or sell the Personal Information of minors under 16.
How We Keep Your Personal Information Secure
We implement and maintain reasonable security safeguards appropriate to the nature and sensitivity of the Personal Information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
Personal Information of Others
You may not provide to us any Personal Information of others unless you have the consent of those individuals or you are otherwise permitted by law to provide us with their Personal Information.
Requests for Access to Personal Information
You have the right to request access to, or correction of the Personal Information we have in our custody and control. Upon your written request, we will provide you with:
- Access to your Personal Information (if any) under our custody or control
- Information about the purposes for which your Personal Information under our custody or control has been and is being used by us
- The names of persons to whom, and the circumstances in which, your Personal Information has been and is being disclosed by us
All requests may be subject to reasonable fees and disbursements. Where appropriate to do so, we may require advance payment of a deposit or the entire costs of responding to a request for access to Personal Information.
Requests Must be in Writing
We require that all requests for access be in writing and signed by the requestor. We require sufficient information and detail from the requestor in order to verify their identity, properly locate the information and respond to the request in accordance with applicable privacy laws.
Limits on Individual Rights to Information
An individual’s ability to access his or her Personal Information under our control is not absolute. For example, we may not provide you with your Personal Information where:
- The disclosure could reasonably be expected to threaten the safety or physical or mental health of an individual
- The disclosure would reveal Personal Information about another individual
- The disclosure of the information would reveal confidential commercial information
- The Personal Information was collected by us for an investigation or legal proceeding
Requests for Correction of Personal Information
On request by you, we will correct errors or omissions in your Personal Information or update it where that information is in our custody or control. We require that all such requests be in writing and signed by you. We may require sufficient information and detail from the individual in question in order to verify their identity, properly locate the information and respond.
If you make such a request, we will either:
- Correct or update the Personal Information and, if reasonable to do so, send correction notifications to any third party to whom we disclosed the incorrect information; or
- Decide not to correct the Personal Information but to retain a record that a correction was requested but not made.
Corrections or amendments will rarely, if ever, be made to opinions, including expert or professional opinions, as opposed to factual information, which may be corrected if in error.
To exercise rights to know, access/copy, delete, correct, or know third parties to whom personal information is disclosed, contact us at 844-946-0775 or SUBMIT THIS FORM.
Our Commitment to Honoring Your Rights
If you exercise any of your rights described in this Privacy Policy, we will continue to treat you fairly.
Changes to This Privacy Policy
We will review and update this Privacy Policy as required to keep current with rules and regulations, new technologies and security standards, and changes to our business and privacy practices. We will post the updated Privacy Policy to the Websites and we will update the Privacy Policy modification date set out at the top of the Privacy Policy. In certain cases, and if the changes are material, we will post notice of the changed Privacy Policy on our Websites and we may notify you by email.
Accessibility
We are committed to ensuring that our communications are accessible to people with disabilities . To make accessibility-related requests or report barriers, please contact us using the information below.
Contact Us
If there are any questions regarding this Privacy Policy or our privacy practices or to request a copy of this Privacy Policy in another format please contact us: [email protected]
For data privacy questions, please contact our Data Privacy Officer
[email protected]
110 Matheson Blvd W, Suite 210
Mississauga, ON L5R 4G7