Specializations and Qualifications

We are a trusted partner the insurance industry can count on for commercial property claims, including large and complex losses, providing a special dynamic between our clients and you. 

We meticulously document all phases of the job, from initial assessment through completion, with an eye on the possibility of subrogation proceedings. We understand your pain points and in response offer reliable claim processing support by working directly with adjusters, creating solutions that are relevant to your clients, and delivering clear, consistent, and accurate communication regarding the scope of work. Our goal is “no surprises” for our clients. 

Our client portfolio spans from family-owned establishments to Fortune 500 companies. This enables us to make introductions to potential clients. We facilitate win-win relationships where connections are forged and reinforced on all sides of the table.

Insurance Partners We Serve:


Large Retail Agencies

Third-Party Administrators (TPA’s)- Claim Administrators


Insurance Companies

[Narrator] First Onsite is helping you simplify how insurance providers work with your clients for commercial property claims. Our leaders have relationships across the insurance industry and know how to keep the client-provider relationship running smoothly from start to finish. We’ll monitor and document each stage of the restoration process and work directly with adjusters so all parties remain current on progress. The clients you share with First Onsite will have access to pre-loss planning. It helps you establish and maintain your relationship while reducing overall cost of a potential event with the preventative measures we put in place. Our insurance services cover a range of industries from family-owned businesses to Fortune 500 companies. Uncomplicate your client-provider relationships by connecting with us today.

Solutions for The Retail Industry

Industry Case Study

Pre-Loss Readiness Program

We believe that it is crucial to pre-plan for a potential loss. With an in-depth evaluation of your property, operations, and equipment, we can be ready at a moment’s notice when you need us the most. A pre-loss partnership includes agreed-upon terms and scope of work to make the process easier when an event happens. This program allows our work to be pre-approved so work can begin as soon as the loss happens.

  • Speed up the response time, restoration process and reduce the threat of business downtime
  • Create a response plan for any disaster
  • Establish a dedicated response team and points of contact
  • Access to pre-loss resources like storm preparation tips and lunch and learns

A Recognized and Certified Leader in the property Restoration industry

We’re proud to have received the following certifications and memberships from restoration industry organizations.

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A. By taking the time to truly understand your needs, we’re able to handle restoration projects efficiently,. Our size and resources help us handle multiple projects at once while maintaining the highest level of expertise with proven results.

A. Due to our scalability and expansive footprint, we’re always available for you. Our emergency dispatchers and work teams are ready 24/7, 365 days a year to help you and your clients — even in the middle of the night or over major holidays.

A. We offer customized solutions to address the particular needs of your current loss. Communication is key, so we work with you hand-in-hand during the entire process so avoid any surprises or miscommunication. Our reputation as a leading service provider in the restoration industry sets us apart as we provide white glove service regardless of the scope of the project.

A. In addition to our restoration and mitigation work, we partner with clients to handle pre-catastrophe preparation so they can be in a good place when an incident or disaster occurs. We also meticulously document all phases of the job from initial assessment through completion to ensure your satisfaction when the work is done.