Large Loss Restoration Built for Enterprise Recovery 

Restoration, Reconstruction, and Recovery at Scale. 

From catastrophic fires to multi-site water events, First Onsite delivers coordinated large loss restoration and recovery, with 110+ locations, 2,600+ trained professionals, and 24/7 response across North America. 

Report a loss

110+

North American Locations

2,600+

Trained Professionals

70+

Years in Commercial Restoration

24/7/365

Emergency Response

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When a Loss Is Large & Complex, Standard Response Isn’t Enough 

Large-scale commercial losses don’t just require more labor, they require a different kind of discipline. Coordination across multiple trades. Documentation that holds up under carrier scrutiny. Leadership that keeps recovery moving when conditions change. 

First Onsite is purpose-built for these moments. 

Operations Prioritized

Critical spaces, systems, and functions are addressed first to reduce operational disruption. 

Financial Exposure Managed 

Clear documentation and disciplined execution help control cost, cycle time, and claims outcomes. 

Stakeholders Aligned 

Consistent communication keeps owners, insurers, and internal teams informed and aligned. 

Recovery Moving Forward 

Work progresses with momentum and clarity, even as conditions evolve. 

Response That Scales as Complexity Grows 

Whether you’re managing a single-floor water event or a multi-site catastrophic loss, First Onsite scales from immediate local presence to full national mobilization, without losing coordination, accountability, or communication.  

Immediate Local Response 

Rapid onsite presence to assess conditions, stabilize risk, and begin documentation. Available 24/7/365 from 110+ locations across North America. 

Dedicated Regional Commercial Team 

As scale and complexity increase, a dedicated commercial team takes ownership of coordination, scope management, subcontractor oversight, and carrier alignment. 

National Large & Complex Loss Team 

Specialized senior leadership mobilized for high-impact, multi-site, or catastrophic losses. Backed by vetted contractor networks, scalable equipment logistics, and enterprise-grade reporting. 

First Onsite mobilizes teams of hundreds across single catastrophic events, coordinating trades, logistics, equipment, and documentation simultaneously. 

Partnerships 

Specialized engineers and vetted contractors engaged as the scope demands.

Health & Safety

Training, compliance, and certified site leadership at every phase.

Scalable Resources 

Equipment, fleet, logistics, and procurement coordinated at scale.

Technology & Transparency

Real time reporting, documentation, and visibility that support decisions. 

Built to Work Within the Insurance and Claims Ecosystem 

Insurance and claims decisions are fundamentally driven by time. First Onsite operates with deep fluency across the claims lifecycle, aligning response, documentation, and execution to support faster decisions and well-supported outcomes for both insurer and insured. 

  • Claims-Ready Documentation from Day One: Clear scopes, photos, and reporting support faster, more informed decisions. 
  • Early Alignment on Scope and Strategy: Collaboration up front limits rework, disputes, and delays. 
  • Reduced Cycle Time and Exposure: Disciplined execution helps control duration, cost, and indemnity risk for all parties. 
  • Long-Term Advocate and Partner: We support outcomes that protect relationships and recovery, not just individual jobs. 
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Real-Time Visibility Into Every Job, Every Day 

Clear, timely information drives better decisions during a loss. Move forward with confidence with standardized daily field reports, real-time job status, and the documentation you need. Powered by BOLT, our proprietary end-to-end operating platform.  

  • Standardized reporting across all 110+ North American locations 
  • Real-time visibility into job progress 
  • Early scope and status documentation for faster alignment 
  • Full accountability from mobilization to project close 
First Onsite BOLT Technology

One Partner. 
Comprehensive Capabilities. 
Fully Coordinated. 

From the first hour on site through full reconstruction, First Onsite delivers full service capabilities through one coordinated response, eliminating the management complexity, documentation gaps, and accountability issues that come with managing multiple vendors. 

Restoration 

Water Damage & Drying
Fire & Smoke Cleanup
Mold Remediation
Asbestos Abatement

Environmental & Safety

Enrivonmental & Biohazard
Facility Hygiene Services
Infection Control & Disinfection

Recovery & Continuity

Emergency Response Planning
Board Up
General Contracting
Reconstruction

Cross-Industry Experience at Enterprise Scale 

First Onsite has restored and recovered commercial properties across every major sector. Our teams understand the operational, regulatory, and reputational stakes specific to your industry. 

Commercial Real Estate

Healthcare Facilities

Hospitality

Higher Education & K–12 Campuses

Industrial & Manufacturing Sites 

Government & Municipal Properties 

Retail, Restaurants & Mixed-Use 

Historic Structures 

Large Loss. Proven Response

Every large loss is different. Our experience across thousands of complex projects means First Onsite brings pattern recognition, proven processes, and accountable execution to every recovery. 

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Hurricane House Case Study
12 oct 05, 2022 20 04 47 fmep

CLIENT STORIES

Hurricane Ian: Multifamily Restoration Case Study

See how First Onsite restored Hurricane House, a 15-unit multifamily property on Sanibel Island, after Hurricane Ian. Learn how pre-storm planning made rapid recovery possible.

Read Moreabout Sandman Hotel Gas Explosion
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Frequently Asked questions

A large loss typically involves a commercial property with significant structural damage, or operational disruption. This includes catastrophic fires, major water events, storms, explosions, and multi-site disasters. First Onsite’s dedicated Large & Complex Loss team is activated for these events. 

Large and complex loss services are specialized restoration services that address large-scale and complicated disaster scenarios for commercial and industrial clients.

First Onsite has experience across commercial real estate, healthcare, hospitality, higher education, industrial, retail, government, and historic properties. Our cross-industry knowledge means we understand the operational, regulatory, and reputational context specific to each facility type.  

First Onsite maintains 24/7/365 emergency response capability across 110+ North American locations. Our teams mobilize immediately to assess conditions, stabilize risk, and begin documentation. Our national resources are readily available for high-complexity or multi-site events. 

From day one, our teams produce claims-ready documentation including daily field reports, photos, moisture readings, and structured scopes. We collaborate with adjusters and carriers early to align on scope and strategy to reduce cycle time, rework, and disputes throughout the claims lifecycle. 

Yes, we offer specialized services to restore and preserve buildings of historic or architectural significance, ensuring that their integrity and value are maintained.

Yes. Our national footprint and tiered response model allow First Onsite to coordinate multi-site recoveries under centralized leadership, with consistent reporting and accountability across every location. This is a critical capability for enterprise clients with regional or national property portfolios. 

First Onsite responds immediately, 24/7, with customized solutions built around each loss. Large commercial losses often require coordinating multiple specialists, including engineers, electricians, plumbers, and building inspectors. First Onsite manages that process directly, sourcing the right professionals so property owners don’t have to. A rapid response is prioritized to prevent secondary damage like mold, structural deterioration, and inventory loss from compounding the original event.